Allianz Argentina launches new WhatsApp channel with AI assistant

Allianz Argentina has launched a new official WhatsApp channel to enhance its digital customer experience. The service integrates 'Ally', the company’s virtual assistant, which utilizes generative artificial intelligence to provide 24/7 support to both current and potential clients.

The new channel allows for various self-service tasks, particularly for automotive insurance. Users can validate their identity to download policy copies, vehicle cards, and Mercosur certificates. Additionally, the platform enables users to request insurance quotes, check payment statuses, and access information regarding claims, documentation requirements, and workshop details.

By incorporating WhatsApp, Allianz Argentina aims to meet the growing consumer preference for agile digital communication channels, complementing its existing mobile app and web portal.