Amazon Prime FTC Settlement Offers US Customers Up to $51 Refund

The U.S. Federal Trade Commission reached a $2.5 billion settlement with Amazon.com over alleged deceptive enrollment and cancellation practices for its Prime service. Under the agreement, eligible U.S. Prime subscribers can file a claim for a refund of up to $51, provided the claim is submitted by July 27 2026.

Eligibility requires that a customer either unintentionally enrolled in Prime or unsuccessfully attempted to cancel online between June 23 2019 and June 23 2025, that they used between three and ten Prime benefits in any 12‑month period, and that they have not already received an automatic refund. Amazon will allocate a $1.5 billion consumer‑refund pool and pay a $1 billion civil penalty, while also revising its enrollment disclosures and cancellation flows. Refunds may be issued by check, PayPal, or Venmo, with payments expected in late 2026. The company denied wrongdoing but agreed to the changes.