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American Airlines launches automatic seat preference feature
American Airlines has launched a new feature in its mobile app that automatically reallocates seats based on passenger preferences. The service is available to AAdvantage members on single-passenger reservations who have already selected a seat.
Users can opt in to specify preferences such as aisle, window, or middle seats, as well as requests for bulkhead rows or positions closer to the front of the cabin. If a matching seat becomes available, the app automatically updates the reservation and notifies the customer. The feature is active up to 24 hours before departure.
To ensure no additional costs are incurred, seat changes are strictly limited to the passenger's existing cabin class. The initiative was developed through American’s ADEPT program, a two-year initiative designed to recruit and develop early-career technology talent. Executives noted that the project utilizes AI to streamline the travel experience and reduce the need for customers to manually monitor seat maps.
Entities
AAdvantage · American Airlines · Ganesh Jayaram · Heather Garboden
Claims
What the coverage asserts, and how many sources carry each claim.
- [● 2 SOURCES] The new feature will not result in additional seat charges for the customer. onemileatatime.com · worldairlinenews.com
- [○ 1 SOURCE] The technology was developed through the ADEPT program, a two-year initiative for early-career technology talent. worldairlinenews.com
- [● 2 SOURCES] American Airlines has introduced a new app feature that automatically moves passengers to preferred seats when they become available. onemileatatime.com · worldairlinenews.com
- [● 2 SOURCES] Seat changes are limited to eligible seats within the traveler’s existing cabin. onemileatatime.com · worldairlinenews.com
- [● 2 SOURCES] The feature is available up to 24 hours before departure. onemileatatime.com · worldairlinenews.com
- [● 2 SOURCES] The seat monitoring feature is available to AAdvantage members traveling on single-passenger reservations with an assigned seat. onemileatatime.com · worldairlinenews.com