American Express autopay failure causes late fees for customers

American Express customers have reported issues with the company’s autopay system failing to process scheduled payments on time. The technical failure resulted in some users being charged late fees and losing reward points earned on their statements.

Reports indicate the issue occurred over a period of several days. Affected customers have noted that American Express appears to be resolving these errors by reversing late fees and reinstating forfeited points for those who contact the company via customer service channels.