Aretusacque addresses water service issues in Syracuse

Aretusacque, the company managing the integrated water service in Syracuse, has issued clarifications following public concerns regarding service quality and billing. During a meeting with local committees, including Ortigia Resistente and Rinascita Borgata Santa Lucia, company representatives addressed the deteriorating state of the water network. They explained that repairs to certain sections can cause pressure changes that lead to subsequent breaks in already weakened pipes.

Regarding investments, Aretusacque stated that the primary obstacle to implementing its revised program is not a lack of funds, but rather the pending authorization from the Syracuse Water ATI.

Addressing billing concerns, the company clarified that security deposits are not arbitrary or fixed amounts, but are determined by ARERA regulations based on user consumption. Aretusacque denied reports of 300 euro deposits, noting that deposits are split into three installments to ease the burden on users. The company also faced criticism regarding call center efficiency and the need for greater transparency concerning water quality analysis and service disruptions.