ARiMR extends helpline hours following Polish farmer portal issues

The Agency for Restructuring and Modernisation of Agriculture (ARiMR) has extended its helpline hours and deployed technical support teams following reported difficulties with the Farmer Portal. The issues primarily affected applications for agricultural fuel and fertilizer subsidies.

Technical problems included delays in receiving SMS authentication codes from a mobile operator and user authentication errors. ARiMR reported that the SMS issue, caused by a backlog of expired one-time passwords (OTP), has been resolved. Authentication and attachment processing issues have also been addressed, and the system is currently functioning correctly.

To assist farmers, the helpline was extended until 10:00 PM on October 22, and will operate from 6:00 AM to 10:00 PM on October 23. Farmers can also report issues 24/7 via the #ZgłośProblem function on the Farmer Portal.