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[BUSINESS] · Indonesia · 3 sources

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Part of situation: Askrindo strategic expansion and operational restructuring (2 clusters)

Askrindo centralizes operations to improve MSME services

Askrindo UMKM operational centralization suretyship Kadin Jakarta Utara

PT Asuransi Kredit Indonesia (Askrindo) is undergoing an operational transformation to improve service quality for customers, particularly micro, small, and medium enterprises (MSMEs) and recipients of People's Business Credit (KUR).

The company is centralizing three key branch office functions: Finance and Accounting, Underwriting, and Claims. This move aims to replace manual and scattered processes with a standardized, efficient model across Indonesia. According to Finance Director Leonardo Henry Gavaza, trial results showed that payment processing times were reduced from eight days to two days, and underwriting productivity increased by 3.5 times in daily acceptance volume.

In a separate strategic move, Askrindo has partnered with the North Jakarta Chamber of Commerce and Industry (Kadin) through a memorandum of understanding signed on October 7, 2026. This collaboration is designed to expand access to general insurance and suretyship services for local business actors, providing greater certainty for business operations.

Entities

Arief Dharmawanto · Askrindo · Kadin Jakarta Utara · Leonardo Henry Gavaza · R. Mahelan Prabantarikso

Claims

What the coverage asserts, and how many sources carry each claim.

  • [○ 1 SOURCE] The collaboration aims to expand business access to general insurance and suretyship services. keuangan.kontan.co.id
  • [○ 1 SOURCE] Askrindo signed a memorandum of understanding with the North Jakarta Chamber of Commerce and Industry (Kadin) on October 7, 2026. keuangan.kontan.co.id
  • [○ 1 SOURCE] The centralization trial showed payment processing time accelerated from eight days to two days. www.antaranews.com
  • [○ 1 SOURCE] The centralization program began in early 2025 and follows four stages: study, trial, evaluation, and national implementation. www.antaranews.com
  • [○ 1 SOURCE] Underwriting productivity increased by up to 3.5 times in daily acceptance volume. www.antaranews.com
  • [● 2 SOURCES] Askrindo is centralizing three branch office operational functions: Finance and Accounting, Underwriting, and Claims. www.antaranews.com · www.jpnn.com

Sources

Askrindo Gandeng Kadin Jakarta Utara untuk Perluas Layanan Penjaminan [keuangan.kontan.co.id]
Askrindo Perkuat Tata Kelola Operasional untuk Tingkatkan Layanan Nasabah dan UMKM [www.jpnn.com]
Askrindo benahi operasional guna tingkatkan layanan bagi UMKM [www.antaranews.com]