Austin City Council approves $60 million permitting software overhaul

The Austin City Council has approved two contracts totaling nearly $60 million to overhaul the city’s permitting software. The new system will replace the two-decade-old AMANDA case management system, which officials stated no longer meets the needs of city staff or the community.

The contracts, awarded to Clariti Cloud, Inc., will implement an AI-integrated platform to manage permitting, licensing, land management, and inspections. One contract is valued at up to $28.1 million, while the second for enterprise case management and maintenance is valued at up to $31.2 million.

City officials expect the new, more responsive tool to streamline processes across all departments. Council members suggested that speeding up the permitting process could accelerate housing construction and help reduce costs for residents.