AXA Mansard launches WhatsApp platform Karis to streamline health insurance in Nigeria

AXA Mansard Plc, a Nigerian insurer, introduced Karis – a WhatsApp‑based chatbot platform – to simplify access to health‑insurance services. The system lets enrollees verify their benefits, retrieve enrolment numbers, obtain treatment authorisations and locate accredited providers directly through WhatsApp, eliminating the need for separate apps or phone calls.

The platform was announced at the inauguration of the new executives of the Nigerian Association of Insurance and Pension Editors (NAIPE) in Lagos. Head of Marketing and Corporate Communications Olusesan Ogunyooye said Karis is designed to cut waiting times, reduce administrative bottlenecks for hospitals and improve overall customer experience by leveraging a channel millions of Nigerians already use daily.