Axis Bank recognized for excellence in CX data and analytics

Axis Bank has been recognized for CX Data & Analytics Excellence at the BFSI Summit 2026. The award highlights the bank’s ability to integrate customer insights into decision-making processes across retail banking, cards, and wealth management sectors.

Supported by the AI-driven customer experience management platform NUMR Inc., Axis Bank utilizes analytics and real-time feedback to identify friction points in banking journeys. According to Sameer Shetty, Group Executive of Digital Business and Transformation & Strategic Programs at Axis Bank, the focus is on translating data into actionable improvements across various channels and teams to drive measurable business outcomes and scalable customer-centric execution.