Bank of Africa launches 2026 Customer Service Week

Bank of Africa (BOA) has launched its 2026 Customer Service Week across multiple regions, including Togo and Tanzania, with a focus on digital innovation and customer engagement.

In Togo, the bank initiated the week in Lomé by hosting discussions with local content creators regarding digital monetization and business models. The program includes social media contests, mobile banking promotions via the MyBOA service, and a fitness event in Lomé supporting the ‘Octobre Rose’ breast cancer awareness campaign.

In Tanzania, the bank’s Deputy Managing Director, Wasia Mushi, announced that the campaign, themed ‘Going the Extra Mile,’ aims to improve financial service delivery through mobile and digital platforms. The bank is focusing on upgrading its B-Mobile application and increasing branch engagement to better address customers' evolving financial needs.