Bank of America and Major U.S. Banks Deploy AI Tools to Boost Operations

Bank of America disclosed that more than 200,000 employees are using AI‑enabled productivity tools, generating over 400,000 prompts daily, with 34 fully implemented AI use cases across operations, risk, finance and client‑facing teams. Wells Fargo, Citigroup and BNY Mellon reported similar rollouts, emphasizing faster product development, higher adviser productivity and reduced manual work.

In a related development, the PCI Security Standards Council highlighted Soft Space’s pilots that apply AI to engineering, operations and compliance workflows in payment security. The company uses both local and public large language models to assist with documentation, code analysis and security monitoring, while warning of new risk surfaces such as governance gaps and model integrity issues.