Brazil: Passenger rights regarding flight cancellations and unused tickets

In Brazil, passengers facing flight cancellations, delays, or unused tickets have specific rights regarding refunds and assistance. According to ANAC Resolution 400, even if an airfare is classified as non-refundable, airlines are required to provide a full refund of airport fees and any amounts owed to government entities.

When a flight is canceled or delayed, passengers may be entitled to assistance including food, accommodation, and transportation, depending on the duration of the wait. Travelers have the option to choose between reaccommodation, a full refund, or alternative modes of transport, as dictated by aviation regulations.

To facilitate these claims, experts recommend that passengers request a detailed breakdown of charges from the airline, including airfare, airport fees, and any applied fines. It is also advised to keep boarding passes, booking confirmations, and written statements from the airline regarding the reasons for delays or cancellations.