Brazil reports customer assaults on delivery driver and teenage waiter

In Cruzeiro do Sul, Acre, a delivery driver was verbally abused by a customer after a payment dispute. The order required card payment, but the customer presented a R$100 bill and demanded change. Unable to provide change, the driver cancelled the delivery, leading to a heated exchange and police being called. The incident highlights tensions faced by app‑based delivery workers.

In the municipality of Califórnia, a 17‑year‑old waiter was physically assaulted by a customer after a delay in his order caused by an internal communication error. The customer struck the teenager’s right cheek and left the premises in his vehicle. The teenager and his mother reported the assault to the local Military Police, which opened a bodily‑injury investigation.

Both incidents resulted in police involvement and underscore challenges for service workers dealing with aggressive customers.