Brazilian firms adopt digital tools to cut paper use and boost efficiency

Campo Santo Familiar, a Brazilian funeral-plan provider, is gradually replacing its annual print run of about 13,000 payment booklets with a digital billing system. The shift aims to simplify payment for customers while reducing paper consumption, graphic material use, and distribution logistics as part of its sustainability strategy.

Cimento Apodi, a Brazilian cement producer, released a new sustainability report highlighting the rollout of its LIA (Listening & Interaction Analysis) artificial‑intelligence platform. LIA automates the monitoring of customer calls, cutting analysis time by 95% and delivering real‑time insights for improved service quality and compliance. A pilot AI system in its Pecém cement mill has already lifted productivity by up to 13% and lowered production costs, illustrating the company’s broader digital‑innovation push.