Brazil's Banking Sector Boosts AI-Driven Customer Service and Payments

PX Data, a startup in Bradesco’s innovation ecosystem, launched the BIA Reviews platform to automate the handling of app store reviews for the bank. The AI solution now processes over 150 reviews daily, up from 70, covering about 32% of the bank’s monthly reviews and aiming to handle 90% of incoming feedback. It classifies comment context, generates responses in the institution’s tone, and reduces average response time by more than half.

Nuvei’s Latin America country manager Juan Soto says Brazil’s financial market is shifting from generative AI to agentic AI, where intelligent agents not only suggest products but also execute transactions. Nuvei demonstrated this capability in a proof‑of‑concept with Visa Intelligent Commerce, using agentic payment protocols, Know‑Your‑Agent verification and tokenized processing for a fashion brand purchase. The test highlights the need for secure infrastructure that lets trusted AI agents transact across payment networks.