BT launches AI suite to support UK businesses

BT Business has launched ‘AI from BT’, a new suite of artificial intelligence tools designed to assist UK companies with secure and practical technology adoption. The portfolio includes an ‘AI Receptionist’ capable of managing customer enquiries, scheduling appointments, and capturing information around the clock. This tool integrates with existing systems like Google Calendar and Outlook and works across both fixed and mobile networks.

To support implementation, BT is also providing a free ‘AI Adoption Hub’ which offers practical guides, expert insights, and real-world examples. The launch follows research indicating that while 65% of small business owners believe AI could benefit their operations, 56% have not yet fully utilized the technology.

BT estimates that small businesses lose approximately £3.7 billion in annual revenue due to missed calls, with 67% of small firms reporting they miss at least one call per day. BT has stated that customer data used within these tools will remain private and will not be utilized to train AI models.