CasinoZer outlines payment and claim procedures

CasinoZer provides specific guidelines for users regarding payment configurations and dispute resolution processes.

For deposits, the platform supports the AstroPay Card, a virtual prepaid card designed for secure online transactions. This method allows users to fund their accounts without disclosing personal bank or credit card details. Deposits are typically processed instantly, with transaction limits ranging from a minimum of 10 € to a maximum of 5000 €.

Regarding player grievances, the platform outlines an escalation path for claims. Users are advised to first verify wagering requirements and promotional code conditions before contacting customer service via live chat or email. If a resolution is not reached within 48 hours through standard customer support, players may submit a formal claim through the dedicated support section of their account.