Casper launches on-site service support for corporate customers

Casper has introduced on-site service support options for its corporate customers, offering 3-year and 5-year service plans. The program is designed to address technical issues that cannot be resolved remotely by dispatching service teams directly to the client's location with necessary equipment and spare parts.

The service network operates across 81 provinces, utilizing 105 service points and a team of more than 700 technicians. Technical support requests are initially handled via email or live support through remote access methods. If a physical intervention is required, the nearest service team is dispatched, potentially providing equivalent replacement devices to ensure business continuity.

Ersin Özel, Casper Computer Sales and After-Sales Services Director, stated that the company aims to provide rapid access to technical support to maintain the continuity of business processes. He also noted that data collected from these service processes is used to improve both service workflows and product development.