EFE Trenes de Chile implements AI platform for passenger services

EFE Trenes de Chile has implemented the S3 Passenger platform for its EFE Central long-distance services to modernize ticket sales and reservations. Developed by Sqills, a subsidiary of Siemens Mobility, the software-as-a-service (SaaS) platform utilizes artificial intelligence for dynamic pricing and inventory management.

The implementation, completed in six months, marks the first use of S3 Passenger in South America. The system aims to enhance the passenger experience by offering faster, more personalized booking processes. Key features include the ability to manage reservations, request assistance, and add additional services such as extra luggage, pet transport, preferred seating, and meal options.

Operationally, the technology automates manual tasks, such as cash handling at stations, allowing staff to focus on customer service. It also facilitates the issuance of vouchers, promotional fares, and specialized assistance for passengers in wheelchairs.