Cisco and Consilium Software showcase AI advancements at WebexOne 2026

At the WebexOne 2026 event in Austin, Cisco Systems Inc. and Consilium Software highlighted advancements in AI-driven communication and contact center management.

Consilium Software announced the launch of UniCampaign™ Outbound Intelligence. This tool provides an AI decisioning and orchestration layer for Cisco Webex Contact Center, as well as on-premise Cisco Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX). The technology uses customer, business, and operational signals to determine the best time, channel, and resource—whether AI or human—to engage a customer, shifting focus from outbound volume to decision quality.

Cisco President and Chief Product Officer Jeetu Patel discussed the company’s transition toward a unified AI platform. Patel noted a shift from simple chatbots to autonomous digital agents that perform tasks and jobs. He emphasized that Cisco is consolidating its historically diverse portfolio into a single platform, where Webex serves as the primary interface for both people and digital agents.