Cloudbeds integrates Meta AI to assist hotel bookings

Cloudbeds has announced an integration with Meta’s AI personal agent, Muse, to connect hotels directly with travelers using artificial intelligence for trip planning. Through this integration, participating hotels can display real-time rates and availability via Muse, allowing users to complete bookings directly through the hotel’s own booking engine.

This move aims to help hotel operators protect profit margins and increase direct bookings by reducing reliance on third-party distribution costs. The integration connects Muse directly to hotel rates, availability, and policies, ensuring that transactions and guest relationships remain direct within the Cloudbeds property management system (PMS).