Coles Group partners with Coveo for AI-powered online grocery search

Coles Group Limited has selected Coveo to implement AI-powered search and product discovery on its online grocery platform, coles.com.au. The deployment utilizes Coveo’s AI-Relevance technology to integrate shopper intent, behavioral signals, and product data.

The goal of the partnership is to provide a more intuitive shopping experience, allowing customers to navigate the retailer’s extensive product range more efficiently. Ben Levinson, general manager of digital product at Coles, stated that the technology will make it easier for customers to find specific products, improving the overall online shopping experience.