Consumer protection agencies report rising complaints in Mexico and Panama

In Coahuila, Mexico, financial service complaints rose by 13.4 percent between January and August 2026, according to CONDUSEF. The agency recorded 4,114 claims in the state, with the highest concentration in Torreón (43.4 percent), followed by Saltillo (29.9 percent) and Ramos Arizpe (3.4 percent). Through these resolved cases, the agency has recovered 21.5 million pesos for users.

In Panama, Acodeco reported 375 national complaints between January and August 2026 regarding failures to provide legal benefits to retirees, pensioners, senior citizens, and persons with disabilities. Major issues included interest rate discrepancies, failure to apply the 25 percent restaurant discount, and a lack of required informative signage. Acodeco has issued 32 initial sanctions totaling B/. 27,330.00 for these violations.