Consumer reports glass fragment found in salad at Pangyo franchise

A consumer in Pangyo, Seongnam, has reported finding a 1cm glass fragment in a salad purchased from a diet food franchise on January 31. The customer claimed to have already swallowed small glass shards before discovering the larger piece.

The consumer expressed significant frustration regarding the response from both the franchise headquarters and the local store owner. According to the report, the headquarters directed the customer to the store, while the store owner allegedly responded with hostility, shouting, “Did I put it in there on purpose?”

After several days of communication, the company offered insurance processing rather than a formal apology. The consumer criticized the delay in food retrieval and the perceived attempt by the company to evade responsibility. While many online commenters condemned the hygiene incident and the business's attitude, others suggested waiting for further evidence, such as call recordings, to verify the claims.