Brazil and Portugal Release Consumer Rights Guides

In Brazil, a detailed guide explains how consumers can file complaints with the state consumer protection agency (Procon). It outlines the steps to gather documentation, attempt resolution directly with the provider, and submit a complaint online or in person, emphasizing that Procon mediates disputes, monitors abusive practices and can impose sanctions.

In Portugal, the consumer organization DECO Association publishes advice on the rights of buyers and service users, encouraging people to consult its website for practical information and to use its resources when facing faulty products, undue charges or undelivered services. The material is also offered in an artificial‑intelligence‑generated audio format, directing users to DECO’s online portal for further assistance.