Consumer warnings issued for junk removal scams as Life launches clothing recycling

Consumers in Japan are being advised on how to handle unexpected surcharges from junk removal services that advertise ‘fixed-rate’ or ‘no additional fees’ packages. In many cases, workers charge extra for disposal or labor fees only after the items have been loaded onto the truck. Experts suggest that if the final amount differs significantly from the advertisement without prior explanation, consumers have the right to refuse immediate payment and should request a detailed breakdown of costs.

Depending on the circumstances, such as if a contract was signed on-site following a home visit, consumers may be eligible for a cooling-off period under the Specified Commercial Transactions Act. It is recommended to save screenshots of advertisements and keep all written estimates as evidence. For unresolved disputes, the Consumer Hotline ‘188’ can connect individuals to local consumer affairs centers.

Separately, the retailer Life has launched a clothing recycling initiative across 244 stores in the Tokyo and Kinki regions. The program collects various garments, excluding underwear, shoes, and bags, to promote reuse and recycling. All proceeds from the collection will be donated to support ‘Kodomo Shokudo’ (children’s cafeterias) in the participating areas by providing food and beverages.