Costa Rican Electricity Institute denies loss of 60,000 Kölbi customers

The state-owned Costa Rican Electricity Institute (ICE) has released official commercial data to counter claims that its telecommunications brand, Kölbi, lost over 60,000 customers to competitors in the 5G market.

ICE stated that the figure regarding lost clients is an incomplete metric based solely on numerical portability statistics. The institution argued that such data provides a distorted view of its commercial health because it fails to account for new line activations, corporate contracts, and broader market dynamics. According to the utility, its overall market footprint has actually expanded despite the competitive landscape.