COSYS Ident rolls out digital Click & Collect platform for German retailers

COSYS Ident GmbH, a German system house headquartered near Hildesheim, offers the COSYS Retail Management Software to digitise Click & Collect and in‑store reservation processes. The solution links online order entry with a central WebDesk and task‑management system that pushes orders to mobile devices used by store staff, providing real‑time visibility of order status for the headquarters and notifying customers.

By automating order hand‑over, standardising pick‑up routines and allowing staff to confirm preparation digitally, the platform aims to eliminate missed items, double bookings and customer waiting times, thereby improving trust and satisfaction. COSYS also offers a free demo app for iOS and Android and additional services such as hardware integration and repair support.