COSYS launches AI Assistant to simplify retail data queries

COSYS has integrated a new artificial‑intelligence assistant into its COSYS Retail Management Software. The assistant lets users ask natural‑language questions about daily store‑level process data – such as task completion, returns, click‑and‑collect orders, shipping times, inventory movements and damage reports – and instantly receives answers formatted as tables, charts or key figures, accompanied by a short interpretation.

The tool covers typical operational queries, for example identifying stores that miss deadlines, frequent return reasons, shipping processes that exceed targets, carriers with high damage rates or the steps required for a specific mobile device process. It draws on data already captured by the COSYS platform, turning raw numbers into visualisations and concise summaries without the need for pre‑built reports or manual spreadsheet work.