Creative Assembly addresses Shogun 2 Remaster issues

Roger Collum, Vice President of the Total War division at Creative Assembly, has addressed the backlash following the problematic launch of Total War: Shogun 2 – Complete Edition. The game was recently removed from digital storefronts by publisher Sega due to technical issues and poor graphical quality, with the original version being reinstated in its place.

Collum clarified that the remaster was developed by an external studio—identified on Steam as the Polish developer Mataboo—and did not undergo Creative Assembly’s standard internal quality assurance processes. He noted that the studio's resources were primarily focused on major upcoming projects, such as Total War: Warhammer 40,000, which limited oversight of the outsourced project.

While distancing the studio from the direct development, Collum emphasized that Creative Assembly accepts responsibility, stating, “Total War is our franchise and our name is on the cover.” He also addressed concerns regarding the potential use of generative AI in the game's visual assets, asserting that Creative Assembly does not use the technology and requires external partners to adhere to similar policies, though investigations into the project's use of AI are ongoing.