Customer Experience Trends Spotlight Speakers and Smart Vending Machines

Businesses are shifting from basic service to creating memorable, experience‑driven interactions. Experts such as Jeff Toister, Ron Johnson, Tiffani Bova and others are promoted as speakers who help companies turn one‑time users into loyal advocates.

At the same time, smart vending machines are being marketed as tools that combine automation, contactless payment and entertainment—offering cotton‑candy, popcorn, AI photo booths, balloons or claw‑game prizes—to draw customers into a purchase that feels like an experience rather than a simple transaction.