Customer Service Week 2026 observed by organizations in Nigeria and Kenya

Organizations in Nigeria and Kenya observed the 2026 Customer Service Week, held from October 5 to October 9, under the international theme ‘The Extra Mile’. The event focuses on recognizing frontline employees and emphasizing the importance of exceeding customer expectations.

In Nigeria, telecommunications company Globacom conducted nationwide activities to celebrate its service teams. The company also noted receiving recognition from the Nigerian Communications Commission (NCC) for its performance in consumer complaint management and resolution, which exceeded regulatory thresholds in August 2026.

In Kenya, the County Government of Uasin Gishu held an engagement session for staff and partners to discuss service delivery. County Executive Committee Member Loice Murrey emphasized that customer service represents the ‘heartbeat and human touch’ of an organization, urging staff to prioritize attentiveness and consideration in every interaction.