CyberStep Holdings partners for AI call center development in Japan

CyberStep Holdings has signed a basic agreement for a strategic business alliance with Xinhuaxin Technology Co., Ltd. and DIRECT CHINA to co-develop and commercially deploy AI-driven call center services for the Japanese market.

The partnership aims to combine Xinhuaxin’s AI infrastructure and voice synthesis technology with CyberStep’s experience in call center operations and its subsidiary NAXA’s Japanese voice and narration expertise. The collaboration will focus on optimizing Japanese voice quality, ensuring compatibility with domestic cloud and infrastructure environments, and enhancing features such as AI-driven outbound calling, customer intent determination, and operator integration.

Demonstration experiments are scheduled to begin in October. Depending on the results, the companies plan to pursue commercialization across various sectors, including sales, local government, finance, and telecommunications. CyberStep also intends to explore synergies between this service and its existing digital entertainment and online gaming business.