DECO PROteste reports high levels of banking fraud and account blocking

Banking fraud and account blocking or closures accounted for nearly half of all consumer complaints analyzed by DECO PROteste in 2026. According to the consumer defense association, account-related issues represented 28.2% of cases, with some consumers reporting being unable to access funds, receive salaries, or pay essential expenses for weeks or months.

Banking fraud was the second most frequent issue, comprising 20.5% of complaints. Reported incidents include phishing, vishing, and unauthorized transactions, with some losses exceeding 10,000 euros. The association noted difficulties customers face when attempting to recover stolen amounts.

Additionally, 10.3% of complaints involved the retention or unavailability of funds due to compliance procedures. Other reported issues included wage garnishments (5.1%) and problems regarding customer service or lack of response from banking institutions.