Delta Air Lines expands AI concierge to all SkyMiles members

Delta Air Lines has expanded its AI-powered assistant, ‘Delta Concierge’, to all SkyMiles members. Following a beta period that began in October 2025, the tool is now available to the airline’s entire loyalty program via its mobile app.

The AI assistant provides personalized support by accessing user flight bookings and membership information. Key features include flight status monitoring, rebooking, and full itinerary cancellations. Users can also request refunds or e-credits through the chat interface. Additionally, the tool can track checked baggage and provide quick access to account details such as mile balances and Medallion status.

While the Delta app itself is in English, the Delta Concierge feature supports Japanese language interactions. Chief Digital Officer Eric Phillips stated that the tool aims to give customers more control over their travel while complementing the specialized service provided by human employees.