Delta Air Lines expands Delta Concierge to all SkyMiles members

Delta Air Lines has expanded its AI-powered digital assistant, Delta Concierge, to all SkyMiles members via the Delta app. This rollout follows a phased beta period and represents a significant milestone for the airline’s digital service capabilities.

The tool is designed to serve as a single point of access for managing various travel needs, including handling disruptions, customer-initiated cancellations, bag tracking, and accessing SkyMiles account details. By utilizing customer-specific context, such as upcoming trip information and account history, the assistant aims to provide faster and more personalized support.

Eric Phillips, Delta’s Chief Digital Officer, stated that the tool reflects the company’s commitment to developing digital resources that simplify travel and provide necessary assistance. The expansion comes after thousands of interactions during the testing phase, which helped the company refine features based on user feedback.