Dental office manager uses AI to improve hiring processes

A dental office manager describes utilizing artificial intelligence to refine the hiring process for a Patient Care Coordinator role. Following an unexpected staff departure, the manager sought to move beyond instinct and traditional job postings to find a candidate with specific qualities, such as high attention to detail.

By incorporating AI, the manager used the technology to organize thoughts and evaluate candidates more effectively. This included using AI to develop intentional job descriptions and creating specific tests within the application process to verify candidate skills.