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Digicel faces criticism in Haiti after third internet outage
Digicel, a major telecommunications provider in Haiti, is facing significant backlash following its third internet service outage in less than a month. The company stated that the latest disruption was likely caused by heavy gunfire near its international fiber-optic cables.
This recent incident follows two previous outages: one on September 23 involving international fiber-optic infrastructure, and another on October 4 and 5 along National Road No. 1. The service interruptions have hindered communication both within Haiti and with the international community.
Customers have voiced their frustration on social media, demanding compensation for unused internet plans and criticizing the company for a lack of redundant fiber-optic connections to maintain service during infrastructure damage.
Entities
Claims
What the coverage asserts, and how many sources carry each claim.
- [● 3 SOURCES] A second interruption took place on October 4 and 5 along National Road No. 1. arcodelsur.com · haitiantimes.com · hoy.com.do
- [● 3 SOURCES] Customers expressed dissatisfaction over the lack of backup fiber-optic connections in other locations. arcodelsur.com · haitiantimes.com · hoy.com.do
- [● 3 SOURCES] Users criticized the company for failing to provide reimbursements for unused internet plans. arcodelsur.com · haitiantimes.com · hoy.com.do
- [● 3 SOURCES] This is the third internet service interruption reported by Digicel in less than one month. arcodelsur.com · haitiantimes.com · hoy.com.do
- [● 3 SOURCES] Digicel attributed the service disruption to heavy gunfire near its international fiber-optic cables. arcodelsur.com · haitiantimes.com · hoy.com.do
- [● 3 SOURCES] An outage occurred on September 23 due to damage to international fiber-optic infrastructure. arcodelsur.com · haitiantimes.com · hoy.com.do