Digital sovereignty and automation discussed at Berlin summit

At the ServiceNow Public Sector Summit in Berlin, experts discussed the challenges facing public administration, including complex organizational structures, staff shortages, and aging IT landscapes. The conversation centered on how public institutions can use automation, artificial intelligence, and modern platforms to become more efficient and resilient.

A primary focus of the discussion was digital sovereignty. While public debate often focuses on the physical location of data centers, experts noted that true sovereignty requires maintaining control over data and processes. Without unified platforms and governance, decentralized authorities risk creating fragmented portfolios with varying security and compliance risks.