Digital transformation strategies discussed at GovTech Forums Costa Rica 2026

At the GovTech Forums Costa Rica 2026, Siim Sikkut, Managing Partner of Digital Nation and former Government CIO of Estonia, shared insights on building the government of the future. Sikkut emphasized that true digital transformation requires more than just moving paperwork online; it necessitates connecting institutions, data, and services around human needs.

A key pillar of the Estonian model is interoperability, allowing public agencies to exchange structured information. This prevents citizens and businesses from having to repeatedly submit data that the administration already possesses. The goal is to move from fragmented electronic forms to integrated services organized around specific life events and citizen needs.

In a separate context regarding state digitalization, Edgar Batista, director of the Office of Government Information and Communication Technologies (OGTIC), highlighted progress in the Dominican Republic. Batista noted the expansion of Puntos GOB, which centralize procedures from over 27 public institutions in single physical locations.

Batista announced plans to open new branches in strategic locations such as San Francisco de Macorís, Baní, Los Alcarrizos, and the Santiago monorail system. Additionally, over 15 essential National Police services are being prepared for digital launch, supported by the state's Data Center to ensure secure and resilient technological infrastructure.