Japan companies advance DX and AI integration through new services and seminars

Various Japanese companies and organizations are highlighting advancements in Digital Transformation (DX) and Artificial Intelligence (AI) through upcoming exhibitions, seminars, and strategic initiatives.

Denki Kogyo Co., Ltd. will showcase an AI-driven traffic visualization service at TOHOKU DX GATEWAY 2026 in Sendai, collaborating with Morioka City to demonstrate how data can support evidence-based policymaking. AX will participate in DXPO Fukuoka ’26, focusing on training “AI professional talent” capable of redesigning business processes to achieve high productivity.

In the retail and commerce sectors, Sugi Pharmacy’s CDO discussed the importance of “Analog & AI Transformation” (AX), emphasizing the need to preserve high-quality human hospitality while eliminating inefficient manual processes. ZETA Inc. released a report on utilizing “Search × AI Chat” to improve customer experience and repeat transactions in B2B e-commerce. Additionally, RightTouch is hosting a webinar on the “Frontiers of AI Contact Centers,” exploring how generative AI can evolve customer support from simple cost-cutting tools into strategic assets for enhancing customer experience.