Digitalization and cash usage trends in modern society

The rapid digital transformation of society is creating a divide in how different demographics interact with essential services. While digitalization offers convenience through mobile banking and online administration, it presents significant challenges for elderly citizens and those with lower digital literacy who may struggle with modern interfaces or prefer face-to-face interactions at bank counters.

Parallel to the shift toward digital services, there is a notable change in consumer spending habits due to the decline of cash. Experiments with using only physical currency highlight that cash provides a tangible sense of spending and budget control that digital card and mobile payments lack. While digital payments offer seamlessness, the physical ritual of handling banknotes makes expenditures more visible and immediate to the consumer.