Digitalization and pickup lockers optimize pharmacy Click and Collect

Digitalization and new technologies are being utilized to optimize the Click and Collect process in pharmacies. By integrating pharmacy software with mobile devices, staff can more efficiently manage orders, verify stock via barcodes, and ensure accurate item assignment.

One practical application involves the use of pickup lockers, which decouple the handover process from the pharmacy counter. This allows customers to collect their orders without being restricted by staff availability or specific opening hours, streamlining the workflow from online order to physical retrieval.