Dominican insurers boost growth with AI retention tools and new regional office

A Boston Consulting Group report finds that AI‑driven customer‑retention systems can raise insurance margins by up to 30%, improve retention rates by 5‑10% and cut discount‑related revenue loss by 20‑30%. The study notes that a one‑point rise in retention delivers the same financial effect as a 15% increase in new sales. BCG Managing Director Xavier Genis said, “La retención es la palanca de crecimiento menos utilizada en el sector asegurador, donde pequeñas mejoras generan un impacto desproporcionadamente alto en el valor de vida del cliente y en la rentabilidad.”

In parallel, Humano Seguros opened a new Eastern Regional Office in La Romana, offering extended hours and services such as ID card printing, vehicle‑insurance quotes, refunds, bill payment and policy certifications. Vice President José Zapata emphasized that the modern space reflects the firm’s focus on innovation and closer service to clients, while Ydania Vólquez highlighted two decades of trusted relationships with the local community.