Dubai and Emirates launch new accessibility initiatives for autistic travelers

New initiatives in Dubai and Colombia are enhancing travel accessibility for individuals with autism and sensory processing needs.

In Dubai, the Dubai Corporation for Ambulance Services has introduced specialized ambulances designed for planned trips between homes and healthcare facilities. These vehicles feature sensory-friendly amenities, including soft lighting, textured wall panels, and toys, to help reduce patient anxiety. Bookings for these non-emergency transfers can be made via the DubaiNow app, allowing families to specify the patient’s diagnosis and requirements.

In Colombia, Emirates has launched the El Dorado+ Accessible project at El Dorado International Airport. As an autism-certified airline, Emirates conducted a travel rehearsal program to help passengers simulate the entire air travel process—including baggage drop, security, boarding, and customs. The initiative aims to familiarize autistic travelers with airport procedures and onboard experiences to improve inclusivity in global aviation.