Dubai authorities outline reporting channels for consumer disputes and cybercrime

Dubai authorities have established specific channels for residents to address consumer disputes and criminal activities. For issues involving business transactions, such as service delivery failures, refund concerns, or purchase disputes, residents are advised to use Dubai Consumer. It is recommended that individuals retain all evidence, including invoices, receipts, and contracts, when filing these complaints.

For matters involving suspected fraud, cybercrime, or other criminal offenses, the Dubai Police provide dedicated reporting services. This includes a specialized eCrime Hub, launched in July 2025 by the e-crimes and cybersecurity department. The eCrime Hub serves as a digital portal for reporting cybercrimes 24/7, offering resources to help individuals recognize, prevent, and recover from online scams. The platform provides demographic-specific guidance for individuals, families, and seniors to improve digital safety and cybersecurity habits.