DZI named best digital insurer in Bulgaria for second consecutive year

DZI has been recognized as the leading digital insurer in Bulgaria for the second year in a row at the Global Insurance Innovation Awards. The awards are organized by The Digital Banker, a Singapore-based publication that recognizes achievements in financial innovation.

The company, which is celebrating its 80th anniversary, received the distinction due to updates made to its customer portal. These improvements include enhanced processes for digital purchasing, insurance claim processing, and service for core products such as motor third-party liability, casco, and property insurance. Additionally, a new health insurance claims portal has been integrated into the customer interface to improve the user experience.

According to CEO Kosta Cholakov, approximately 60% of DZI’s core products are now provided entirely through electronic channels. The company noted that its digital solutions allow for detailed policy and portfolio visualization through the UBBS Mobile application.