E-Comm begins phased migration to Next Generation 9-1-1 network

E-Comm has initiated a phased migration to the Next Generation 9-1-1 (NG9-1-1) network in British Columbia. This transition replaces Canada’s aging analog infrastructure with a modernized digital network, following a federal mandate from the Canadian Radio-television and Telecommunications Commission (CRTC).

As the primary contact for 99% of 9-1-1 callers in the province, E-Comm is implementing the change in stages to ensure service continuity. Communities on Vancouver Island were the first to go live on the new system. The staggered migration is expected to continue through the end of November 2026.

The upgrade is supported by a $150 million provincial investment announced in 2023, which includes $90 million specifically for E-Comm’s implementation. The transition is intended to be largely invisible to the public, as callers will continue to dial 9-1-1 as usual while the underlying technology is modernized.