Egypt electricity consumers advised on billing disputes and meter maintenance

Consumers in Egypt facing unexpected increases in electricity bills are advised to follow specific procedures to resolve discrepancies. If a bill appears incorrect, users should first compare the meter reading with the bill and contact their local electricity distribution company. If the issue remains unresolved, the complaint can be escalated to the Electricity Regulatory and Consumer Protection Agency.

When filing a complaint, essential information includes the subscriber's name, address, account or subscriber number, meter number, the disputed bill amount, and clear photos of both the bill and the current meter reading. The unified number 121 is available for reporting electricity-related issues.

Additionally, experts recommend that users with prepaid meters recharge their cards directly at electricity company branches every three to four months. This practice ensures the meter's clock and date are accurately updated, which is critical for the consumption tier system that resets at the start of each month. Charging at the company also allows for a technical review of data, helping to detect errors, technical faults, or potential tampering indicators, ensuring more accurate billing and preventing unnecessary jumps into higher consumption tiers.